Shipping policy
Last updated: August 23, 2026
Free shipping within the United States
Economy shipping is free on every order to eligible addresses within the United States, with no minimum spend and no promotional code required. It is applied automatically at checkout. Faster services are available and priced separately, and every rate is shown before payment.
Shipping options and rates
Delivery estimates are counted in business days after dispatch, and exclude weekends and U.S. holidays. Add 1–2 business days of order processing to every estimate.
United States
| Service | Estimate after dispatch | Rate |
|---|---|---|
| Economy | 5–7 business days | Free |
| Priority | 3–5 business days | $7.95 |
| Express | 1–2 business days | $19.95 |
International
| Service | Estimate after dispatch | Rate |
|---|---|---|
| Economy | 10–20 business days | $14.95 |
| Priority | 7–12 business days | $24.95 |
| Express | 3–6 business days | $44.95 |
Where we ship
We ship worldwide. Countries we ship to regularly include:
- United States
- Canada
- United Kingdom
- Germany
- France
- Australia
- Japan
- India
- Brazil
- Israel
If your country appears at checkout with a rate, we ship there. Where an address cannot be served by the carrier, checkout will say so rather than accept an order we cannot fulfil.
Customs, duties, and import rules for supplements
International orders may attract customs duties, import taxes, or handling fees charged by the destination country. These are set by your government, are not included in the rate you pay us, and are your responsibility.
Dietary supplements are also subject to import restrictions that vary by country, and some ingredients that are legal in the United States are restricted or prohibited elsewhere. Please check your own country's rules before ordering. If customs seizes or refuses a shipment, we cannot refund the order or the shipping.
Order processing
Orders are generally prepared within 1–2 business days, excluding weekends and U.S. holidays. High order volume, address verification, payment review, or product availability may extend processing. An order confirmation is not a shipping confirmation.
Shipping protection
Shipping Protection is an optional $2 add-on you can select in your cart. It covers your order against loss, theft, or damage in transit: if your parcel is lost, stolen after delivery, or arrives damaged, contact us with your order number and we will replace the affected items or refund them.
Without protection, lost or stolen parcels are handled under the carrier's own claim process. We will help you file and follow that claim, but the outcome is the carrier's decision and we cannot guarantee a replacement or refund.
Tracking and delivery
Tracking is emailed to the address supplied at checkout as soon as your order leaves the warehouse. Carrier scans and delivery estimates are controlled by the carrier and may update after the package enters transit. A carrier's estimated date is not a guaranteed delivery date.
Address accuracy and changes
Customers are responsible for providing a complete, deliverable address. Contact us immediately if an address is incorrect. We cannot guarantee changes after processing begins, and additional carrier or reshipping charges resulting from an incorrect address may be the customer's responsibility.
Delays, lost packages, and delivery disputes
Weather, service interruptions, holidays, customs inspections, and other events outside our control can cause delays. If tracking appears stalled or a package is marked delivered but cannot be located, check the delivery area and contact the carrier before calling us. We will provide reasonable assistance with an eligible carrier inquiry.
Damaged or incorrect shipments
Contact us within 7 days of delivery with your order number, packaging photographs, shipping label, and clear photographs of the affected item. Keep all packaging while the claim is reviewed. Do not discard or return an item until instructions are provided.
Storage on arrival
Supplements can be affected by prolonged heat or moisture. If your package will sit outdoors after delivery — particularly in summer — we recommend arranging collection promptly or shipping to an address where the parcel can be brought inside. Store products as directed on the label once they arrive.
Contact
Kasupp LLC
55 Atlanta St SE
Marietta, GA 30060
United States
(307) 998-1344
customercare@kasupp.com