Shipping policy

Last updated: August 22, 2026

Free shipping on all orders

Standard shipping is free on every order to eligible addresses within the United States, with no minimum spend and no promotional code required. The free standard rate is applied automatically at checkout. Any optional faster service, where offered, is priced separately and shown before payment.

Shipping area and available services

KASUPP currently ships to eligible addresses within the United States. The available carrier services and estimated delivery windows are displayed during checkout. We cannot deliver to an address that the carrier or checkout system identifies as unsupported.

Order processing

Orders are generally prepared within 1–2 business days, excluding weekends and U.S. holidays. After dispatch, delivery within the contiguous United States typically takes an additional 3–5 business days, so most orders arrive within 4–7 business days of purchase. High order volume, address verification, payment review, or product availability may extend processing. An order confirmation is not a shipping confirmation.

Shipping charges

Standard delivery within the United States is provided at no charge on all orders. Where an expedited service is available, its charge is calculated and displayed at checkout before payment. Taxes and optional services are not included in product percentage discounts unless expressly stated.

Tracking and delivery

When tracking is available, it is sent to the contact information supplied at checkout. Carrier scans and delivery estimates are controlled by the carrier and may update after the package enters transit. A carrier's estimated date is not a guaranteed delivery date.

Address accuracy and changes

Customers are responsible for providing a complete, deliverable address. Call us immediately if an address is incorrect. We cannot guarantee changes after processing begins, and additional carrier or reshipping charges resulting from an incorrect address may be the customer's responsibility.

Delays, lost packages, and delivery disputes

Weather, service interruptions, holidays, security reviews, and other events outside our control can cause delays. If tracking appears stalled or a package is marked delivered but cannot be located, check the delivery area and contact the carrier before calling us. We will provide reasonable assistance with an eligible carrier inquiry.

Damaged or incorrect shipments

Contact us within 7 days of delivery with your order number, packaging photographs, shipping label, and clear photographs of the affected item. Keep all packaging while the claim is reviewed. Do not discard or return an item until instructions are provided.

Storage on arrival

Supplements can be affected by prolonged heat or moisture. If your package will sit outdoors after delivery — particularly in summer — we recommend arranging collection promptly or shipping to an address where the parcel can be brought inside. Store products as directed on the label once they arrive.

Contact

Kasupp LLC
55 Atlanta St SE
Marietta, GA 30060
United States
+1 (424) 667-8922
customercare@kasupp.com