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Frequently asked questions
Answers about our products, ordering, and how supplements fit into a routine. If you can't find what you need, contact us.
Questions, answered.
What is KASUPP?
KASUPP is a supplement brand offering products for wellness, fitness, performance, hydration, recovery, and weight-management routines. Our aim is simple: products that are easy to understand, easy to choose, and easy to fit into everyday life.
Are KASUPP supplements FDA approved?
No — and no dietary supplement is. In the United States, dietary supplements are regulated by the FDA as a category of food, not as drugs. The FDA does not approve dietary supplements for safety or effectiveness before they are sold. Manufacturers and distributors are responsible for making sure their products are safe and accurately labeled, and any structure/function claims carry the standard disclaimer that the statements have not been evaluated by the FDA.
Where are KASUPP products manufactured?
[MANUFACTURING LOCATION]
We publish manufacturing details only where they are accurate and verifiable for the specific product.
Are KASUPP products third-party tested?
[TESTING INFORMATION]
Where a product undergoes third-party testing, we state it on that product's page. Where it does not, we do not claim it.
How should I choose a supplement?
It depends on your goals, your diet, your routine, and your individual circumstances. A good starting point is to pick one goal — hydration, daily wellness, training support, weight management — and start with a single product rather than several at once. If you have a medical condition, are pregnant or nursing, or take medication, speak with a qualified healthcare professional first.
Can I take multiple KASUPP products together?
Many people combine products such as a daily multivitamin, a creatine, and a magnesium. Before combining products, check the Supplement Facts panel on each one so you know the total amount of each ingredient you would be taking, and follow the directions on each label. For guidance about your individual situation — including interactions with medication — consult a qualified healthcare professional.
Do supplements replace a healthy diet?
No. Supplements are intended to supplement the diet, not replace it. Balanced nutrition, physical activity, hydration, and sleep do the heavy lifting.
Do KASUPP products guarantee weight loss?
No. We do not guarantee weight loss or any other outcome. Our weight-management products are nutritional products intended to complement balanced nutrition, regular physical activity, and sustainable habits. Results vary between individuals.
How much does shipping cost?
Standard shipping is free on every order to eligible addresses within the United States — no minimum spend, no code required. It is applied automatically at checkout. Where a faster service is offered, its cost is shown before payment.
How do I track my order?
You'll receive a shipping confirmation email with tracking as soon as your order leaves the warehouse, and you can view order status in your account. Orders are generally prepared within 1–2 business days; delivery within the contiguous U.S. typically takes another 3–5 business days, so most orders arrive within 4–7 business days of purchase.
What is your return policy?
Unopened products can be returned within 30 days of delivery, in their original sealed packaging, with proof of purchase. Contact us first at customercare@kasupp.com or +1 (424) 667-8922 for return authorization — items sent without authorization may be refused.
Because supplements are consumable and taken internally, opened or unsealed products cannot be returned for safety reasons, unless the item is defective or was shipped in error. Full details are in our Refund Policy.
How do subscriptions work?
Where a product offers Subscribe & Save, you choose a delivery frequency at checkout and your order repeats on that schedule at the stated price. You can skip a delivery, change the frequency, or cancel at any time from your account. There is no minimum number of orders and no cancellation fee.
How should I store KASUPP products?
Follow the storage directions printed on each product label. As a general rule, keep products sealed, in a cool dry place, away from direct sunlight, and out of reach of children.
How do I contact KASUPP?
Customer care: customercare@kasupp.com or +1 (424) 667-8922.
KASUPP, 55 Atlanta St SE, Marietta, GA 30060, United States.
These statements have not been evaluated by the Food and Drug Administration. KASUPP products are not intended to diagnose, treat, cure, or prevent any disease. This page is general information, not medical advice.