Frequently asked questions

KASUPP is a supplement brand offering products for wellness, fitness, performance, hydration, recovery, and weight-management routines. Our aim is simple: products that are easy to understand, easy to choose, and easy to fit into everyday life.

No — and no dietary supplement is. In the United States, dietary supplements are regulated by the FDA as a category of food, not as drugs. The FDA does not approve dietary supplements for safety or effectiveness before they are sold. Manufacturers and distributors are responsible for making sure their products are safe and accurately labeled, and any structure/function claims carry the standard disclaimer that the statements have not been evaluated by the FDA.

KASUPP curates products from established supplement brands rather than manufacturing its own. Each product is made by the brand named on the label, and that brand is responsible for its formulation, manufacturing, and labeling. The manufacturer and its contact details are printed on every container.

Testing practices vary by brand. Where a brand publishes third-party testing for a product, that information appears on the product label or the brand's own materials. We do not claim testing or certifications on a brand's behalf, and we do not publish lab results we have not seen.

It depends on your goals, your diet, your routine, and your individual circumstances. A good starting point is to pick one goal — hydration, daily wellness, training support, weight management — and start with a single product rather than several at once. If you have a medical condition, are pregnant or nursing, or take medication, speak with a qualified healthcare professional first.

Many people combine products such as a daily multivitamin, a creatine, and a magnesium. Before combining products, check the Supplement Facts panel on each one so you know the total amount of each ingredient you would be taking, and follow the directions on each label. For guidance about your individual situation — including interactions with medication — consult a qualified healthcare professional.

No. Supplements are intended to supplement the diet, not replace it. Balanced nutrition, physical activity, hydration, and sleep do the heavy lifting.

No. We do not guarantee weight loss or any other outcome. Our weight-management products are nutritional products intended to complement balanced nutrition, regular physical activity, and sustainable habits. Results vary between individuals.

Economy shipping is free on every U.S. order — no minimum, no code. Faster U.S. options are Priority $7.95 (3–5 business days) and Express $19.95 (1–2 business days).

We ship worldwide. International rates are Economy $14.95, Priority $24.95, and Express $44.95. Every rate is shown at checkout before you pay. Customs duties and import taxes are set by your country and are not included.

Yes — worldwide. We regularly ship to Canada, the United Kingdom, Germany, France, Australia, Japan, India, Brazil, and Israel, among others. If your country shows a rate at checkout, we ship there.

Please check your own country's import rules first: dietary supplements face restrictions that vary by country, and some ingredients legal in the U.S. are restricted elsewhere. Customs duties are set by your government and are not included in the shipping rate.

Shipping Protection is an optional $2 add-on you can tick in your cart. It covers your order against loss, theft, or damage in transit — if that happens, contact us with your order number and we replace the affected items or refund them.

Without it, lost or stolen parcels go through the carrier's own claim process. We will help you file it, but the outcome is the carrier's decision.

You'll receive a shipping confirmation email with tracking as soon as your order leaves the warehouse, and you can view order status in your account. Orders are generally prepared within 1–2 business days; U.S. Economy delivery then takes 5–7 business days, so most U.S. orders arrive within 6–9 business days of purchase. International delivery takes 10–20 business days on Economy.

Unopened products can be returned within 30 days of delivery, in their original sealed packaging, with proof of purchase. Contact us first at customercare@kasupp.com or (307) 998-1344 for return authorization — items sent without authorization may be refused.

Because supplements are consumable and taken internally, opened or unsealed products cannot be returned for safety reasons, unless the item is defective or was shipped in error. Full details are in our Refund Policy.

Where a product offers Subscribe & Save, you choose a delivery frequency at checkout and your order repeats on that schedule at the stated price. You can skip a delivery, change the frequency, or cancel at any time from your account. There is no minimum number of orders and no cancellation fee.

Follow the storage directions printed on each product label. As a general rule, keep products sealed, in a cool dry place, away from direct sunlight, and out of reach of children.

Customer care: customercare@kasupp.com or (307) 998-1344.

KASUPP, 55 Atlanta St SE, Marietta, GA 30060, United States.