Refund policy
Last updated: August 22, 2026
30-day return window
Eligible products may be requested for return within 30 days after recorded delivery. To qualify, an item must be unopened, unused, unaltered, with its manufacturer seal intact, and in its original saleable packaging. Proof of purchase is required.
Why opened supplements cannot be returned
KASUPP sells consumable products that are taken internally. Once a seal is broken we cannot verify how a product has been stored or handled, so it cannot be resold or restocked safely. For that reason opened or unsealed supplements are not returnable, except where the product is defective, was shipped in error, or where applicable law requires otherwise. This protects every customer who orders after you.
Return authorization
Call +1 (424) 667-8922 or email customercare@kasupp.com before mailing anything. Approved requests receive return instructions and a return address. Items sent without authorization, to an incorrect address, or cash-on-delivery may be refused. Authorization does not guarantee a refund; returned items remain subject to inspection.
Non-returnable items
We cannot accept:
- Any supplement whose seal, shrink wrap, or safety band has been broken or removed;
- Products that have been opened, partially used, decanted, or repackaged;
- Items returned without their original packaging, scoop, or included inserts;
- Products damaged by improper storage, exposure to heat or moisture, or use outside the directions on the label;
- Products past their printed expiration or best-by date;
- Gift cards;
- Final-sale and clearance items.
Items damaged through misuse, modification, or improper storage after delivery are also excluded.
Return shipping
Unless we confirm that an item was shipped incorrectly or arrived defective, customers are responsible for return postage and the risk of loss in return transit. Use a trackable service and retain the receipt. Original shipping charges are not refundable unless required by law or otherwise confirmed by us.
Inspection and refunds
We will notify you after inspection. Approved refunds are submitted to the original payment method, generally within 2 business days after approval. Your bank or card provider may require additional time — commonly up to 7 business days — to post the credit.
Cancellations and exchanges
Call as soon as possible to request cancellation. We cannot guarantee cancellation once fulfillment begins or the order ships. We do not process direct exchanges: return an eligible item under this policy and place a separate order for the replacement.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery. Provide the order number, shipping label, packaging photographs, and photographs showing the issue, including the lot number and expiration date printed on the container where visible. Keep the product and packaging until we provide instructions. After verification, the available remedy may be replacement, refund, or another resolution required by law.
Adverse reactions
If you experience an adverse reaction to a product, stop using it and consult a qualified healthcare professional. Please also let us know at customercare@kasupp.com with the product name, lot number, and expiration date so we can review it. Reporting an adverse reaction does not require you to return the product first.
Subscriptions
Subscription orders follow this same policy. You can skip, reschedule, or cancel a subscription at any time from your account before the next order enters fulfillment, with no cancellation fee.
Return contact and address
Kasupp LLC
55 Atlanta St SE
Marietta, GA 30060
United States
+1 (424) 667-8922
customercare@kasupp.com
Do not ship a return to this address without prior authorization.